Privacy Policy

• Your name and phone number (via WhatsApp)
• Vehicle details you share with us (registration number, make, model, year, prior policy details)
• Payment information, processed directly by our payment partner Razorpay — Sarvassure does not store your card, UPI, or bank details
• Conversation history and any documents you send us on WhatsApp (e.g. RC copy, existing policy, claim photos)

• To match you with relevant insurer quotes
• To support you through claims
• To send renewal reminders
• To meet our own legal and regulatory record-keeping duties

We only collect and use your data after you explicitly agree — either by ticking the consent checkbox before we hand you off to WhatsApp, or by actively sharing details with our advisor in chat. We do not treat simply messaging us as consent to process sensitive personal data. You can withdraw consent at any time by messaging “stop” or contacting our Grievance Officer below.

We retain policy and claims-related data for as long as required by IRDAI record-keeping norms (currently up to 7 years after policy expiry or claim closure), and delete or anonymise data we no longer need sooner where no such obligation applies.

• Insurance partners, to generate and issue your quote/policy
• Our POSP/broker network, where a licensed intermediary is involved
• Razorpay, solely to process payment

We do not sell your personal data to third parties.

Under the Digital Personal Data Protection (DPDP) Act, you have the right to access, correct, and request erasure of your personal data, and to withdraw consent. To exercise any of these rights, contact our Grievance Officer:

Email: grievance@sarvassure.com

See our Grievance Redressal page for the full escalation process.