Sarvassure

Grievance Redressal

Last updated: 20 August 2026

Sarvassure is currently pre-registration and does not hold an IRDAI licence yet. The process below is what we commit to once we launch, and already applies to any demo conversation you have with us.

Grievance Redressal Officer

Name: To be appointed on IRDAI registration

Email: grievance@sarvassure.com

Until a named officer is appointed, complaints sent to this address are reviewed directly by the Sarvassure founding team.

How to raise a complaint

  1. Message us on WhatsApp or email grievance@sarvassure.com with your complaint.
  2. We acknowledge every complaint within 3 working days.
  3. We aim to resolve most complaints within 14 working days, and all complaints within 30 days, in line with IRDAI turnaround norms.

If we don't resolve it

If you're not satisfied with our resolution, or don't hear back within 30 days, you can escalate to:

  • Bima Bharosa (IRDAI's grievance portal) — bimabharosa.irdai.gov.in
  • The Insurance Ombudsman for your region — you have the statutory right to approach the Ombudsman if your grievance remains unresolved. Directory: cioins.co.in/Ombudsman

This page is a draft pending legal sign-off and will be finalised, with a named Grievance Officer, once IRDAI registration is granted.